From time to time we get a letter in which we feel we need to share. Here is such a letter from an unfortunate, devastated customer who gave his permission to print his letter, but we have not given his name.
I am a student studying film and media and had recently (arrived 22 January 2013) purchased the Canon 5D Mark II along with the 24-105 L lens. After saving up over three years, I managed to have enough money to purchase this camera and lens, and now just over a month after purchase, devastated, would be an understatement to be having to send it back.
Whilst performing a manual time-lapse with the camera on top of a tripod at a beach (tripod legs out of the calm water at the start of time lapping, feet subtly submerged at time of incident), a group of teenagers arrived near to my location playing football. Thinking nothing of it, discounting any possibility that a mistake/intended act would be plausible, I replaced my focus back to the camera and landscape before me.
19 minutes later, an object merely missed my face with not only speed but force and landed an impact to the head of the tripod, sending it sideways into the water surrounding the feet of the tripod. (5cm of water) due to the unforeseeable event of actuality, it was impossible for my brain to calculate all the information of the events before me to thrust out my hand in attempt to catch the tripod. Instead, I was left to watch it fall into the water with a look of horror painting my face before being able to move in an attempt to salvage the possible, now inevitable damage. The camera began to continuous photographs before turning off.
After softly padding the bulk of the water that was visible upon the camera, I ran (4.9 miles) home and consulted the internet in regards to what I could do to potentially save the camera. After removing the CF card and battery, I placed it in a bowl of rice in order to drain the water out over the next few days. Feeling confident that enough time had been given for it to dry out, I placed the battery inside, flipped the switch and nothing happened. Or has since.
With all my additional equipment for this camera arriving broken or simply not working(out of everything, microphone, spare battery’s,led light etc, the camera itself has been the sole working part of my “set-up”) for this to happen has left me speechless and whole-heartedly disheartened beyond measure. Payments given out to replace all the equipment as listed above has left me utterly spent, to say my last £20 has gone to sending the package and printing these pieces of paper would not be exaggerating.
I just don’t know what to do. Everything had been relying on this purchase and it hurts to be even writing this.